Cancellation & Refund Policy
Our 30-Day Happiness Guarantee
We stand behind the craft and reliability of our digital invitations. If you experience technical defects, accidental duplicate charges, or event cancellation prior to sharing your link, we will issue a 100% full refund within 30 days of purchase.
1. Free Preview First Policy
We encourage all hosts to use our Free Studio Preview before making a purchase. In the preview studio, you can test audio playback, door opening animations, photos, fonts, and WhatsApp RSVP routing without paying anything.
2. Eligibility for Refunds
You are entitled to a full refund under the following circumstances:
- Technical Rendering Fault: An unexpected system error prevents your published invitation from rendering on standard mobile browsers.
- Duplicate Payment: Accidental double charges or network timeouts resulting in multiple authorizations for the same event pass.
- Pre-Event Cancellation: Your celebration or event is called off or postponed before you distribute the invitation link to guests.
3. How to Request a Refund
To initiate a refund request:
- Email our support team at support@invitelink.shop or message our verified WhatsApp support line.
- Include your published invitation slug or the phone number / email address used during payment.
- Briefly state the reason for your refund request.
4. Processing Timeline & Settlement
Upon receipt of your refund request, our billing team will review and approve valid requests within 24 to 48 business hours.
Once approved, the refund is processed directly back to your original payment method (UPI, Debit/Credit Card, Netbanking, or International Card via Razorpay). Banks typically reflect the refunded credit within 5 to 7 business days.
5. Contact Billing Support
For immediate assistance with any payment, charge, or refund inquiry, please reach out directly to support@invitelink.shop or via our Contact Page.